AirAuto at Faro Airport

Pros: The quality of the car was excellent

Cons: The company added extra unexpected charges. The opening hours are 8am-8pm if your flight is out this time they will charge you 50euros per outside the time pickup/drop off. This wasn't made Clear upon booking. Also to secure the hire they took 3000euros off my debit card as a deposit which I thought this was would just be a authorisation not a full charge/refund situation. The cost of the hire ended up higher than the "big names" (sixt,europcar,Avis,Etc) won't be using Airauto again.

Pros: Regular customers with Air Auto

Cons: Nothing

Pros: Very good service and good value for money and a lovely car

Cons: Great service and value for money would recommend them to anyone going away car was good aswell

Pros: Fast shuttle from the airport.

Cons: You have to pay extras: highway transporter 13 Euro even if you donot use highway, you can drop a car 24 hours since the personell is there but between 8 am and 8 pm is free of charge. I had to drop 30 minutes before 8 am to catch the plain so I paid 50 Euros extra fee

Pros: Quick return by a very professional and friendly employee.

Cons: The check in employee was rude and abrupt. I felt rushed , this employee was very unprofessional and needs customer service training.

Pros: Have rented from Air Auto a few times now and never had a problem. Always polite and provide a good service.

Pros: Always polite and efficient

Cons: All good

Pros: Friendly efficient

Pros: Excellent as usual no problems picking up or dropping off

Cons: Staff were excellent

Pros: Brilliant rental car!

Cons: Nothing

Pros: Staff were so helpful & friendly.Swift collection & return of car.

Pros: Ease with a smooth flow on arrival and departure.

Pros: The person working at drop off was nice. Otherwise, nothing

Cons: Difficult to find shuttle, rude person at desk, given downgrade but they told discover it was an upgrade when I complained and lied about telling us. No back up camera, poor gas mileage, bad tire traction

Cons: waiting for the shuttle even though I could have walked to the agency as it is superclose! Also making me pay 50 euros extra for a drop off before 8! Hidden fees and they make you very scared it will be super overcrowded at 8 do they can’t promise you will make your flight at 10.

Pros: Efficient service.

Pros: The office location and the car.

Cons: I'm definitely disappointed with the extra €50 charged on dropping off.

Pros: Brand new good quality car

Cons: Fee to ‘rent’ the via verde transponder, usually you pay a deposit and get it back if you don’t use the tolls. With these it’s mandatory. So why not just add it to rental fee? It’s very missleading. Also i booked the car for 8pm, the time their office closed. Flight was delayed 50mins so got a €50 fine for during up outside of office hours. Absolute stitch up, can’t not pay as i needed the car.

Cons: Cancelled the booking from the air auto office due to unreasonable extra charges

Pros: Really good staff

Cons: Fines €50 Euro for picking up car after 8pm. Delay due to Ryan Air

Cons: Distance for finding shuttle. Then not being dropped of near departure doors.

Pros: Very polite staff

Cons: Nothing all good

Pros: Quick and efficient

Cons: Wouldn’t let my partner into the office to help check paperwork I had to sign. She had to wait outside for a long time in very hot sun

Pros: Very nice car

Pros: Great

Cons: All good

Pros: Familiarity. I have used them scores of times across several years.

Cons: Your price was cheaper than theirs ! Hence the booking was made with you rather than directly with them.

Cons: We had to wait a long time for pick-up and the transport was too small so a few guests were left behind. You need a physical credit card for the deposit ( a very high deposit ) and the CCV code was noted on paper. No security there! They can make a fortune making credit cards with all the info needed!

Pros: Quick and easy rental process. Lots of employees

Cons: Nothing

Pros: Everything went really well. The car was clean, well-equipped, with low mileage.

Pros: Good customer service, would use again .

Pros: Easy check in, outlining everything in easy to understand terms and no attempted upselling. Great experience

Pros: customer service

Cons: returning back the security holding deposit is very high....

Pros: The driver was prompt and very friendly

Cons: That my card took 3 days to unblock the security deposit. It was done on the day from autorent a few months earlier

Cons: Charging me a fortune for a few specks of sand.

Pros: Quick pickup and friendly staff.

Cons: A little slow when we returned car. Only one member of staff and because a customer had a problem we had to wait for about 15 minutes.

Pros: Quick check in when arrived at office.

Cons: Wait time for shuttle bus and the additional fee I was told of prior. Once in a while the screen from where you control everything wasn't working.

Pros: Have used them on a number of occasions

Pros: Efficient and answered any and all questions.

Cons: Not about the service at all. GPS couldn't find your location so spent ages getting car back. Maybe larger road signage would be helpful though.

Pros: They are close to the Airport you can even walk to the office and not bother with the pick up service

Pros: Quick and efficient.

Cons: Nothing

Pros: Very comfortable car and easy to use being a automatic

Cons: It's was perfect

Pros: The car return was very easy and the 2 colleagues were a pleasure to deal with.

Cons: The check in agent was not as pleasant as the return. When showing us the boot of the car my partner put the bags in, and she asked him to remove them until she handed us the keys. This seemed unreasonable as we had just been charged for 2 additional unknown fees and had paid for the car. Also by not clarifying how big a mark should be to be considered chargeable made us feel uneasy that we might have missed a tiny scratch and be responsible for it.

Pros: Good service. Nice car.

Cons: Wait for shuttle, too long. Base is off airport site.

Pros: Excellent customer service - quick and easy

Cons: Everything was great

Pros: Fast efficient service. Great location even though off airport

Cons: Nothing. Couldn’t fault it.

Pros: Price and ease

Cons: Nothing

Cons: We were lied to and forced to purchase a service we didn’t need. They admitted their agent gave false information but would not refund the money they took. Do not use this company. If you must, do not pay the extra cash for driving to Spain unless you know for sure you are going to Spain. If you are undecided, you can call back later. Ignore the agent who tries to force you to purchase on the spot. Also the airport pick up never showed up. We had to walk to their office.

Pros: Quick and efficient. Well maintained car.

Pros: Friendly, quick, good shuttle transfer

Cons: Nothing

Pros: The service was straight forward, easy to understand and quick!

Cons: It's hard to say. The only feedback I could give was to have bigger SUVs in stock for the future

Pros: Great car, and easy drop off process.

Cons: Waited for almost an hour in the blazing sun, with no communication as to when we would be picked up to collect the car.

Pros: Helpful enough

Cons: Long wait

Pros: Quick & friendly

Cons: Nothing

Pros: Provided me with an upgrade - thank you very much!

Cons: Service was poor

Pros: nous avons attendu la navette pendant 1/2 heure en pleine chaleur sur le parking 4 de l aéroport , et nous avions 1 enfant, du coup nous y sommes allés à pieds en traversant la grande axe

Cons: le savoir vivre de cette personne, vous accueillez toutes nationalités et c est inadmissible qu il ne parle pas un seul mot francais

Pros: Everything was as expected

Pros: Provided a satisfactory car.

Cons: 1. Drop off fee 2. Difficult to find the location for drop off 3. Was charged rental balance in GBP without being asked if I wished to pay in Euros, this cost me an extra 4%.

Pros: Excellent company and staff

Cons: N/A

Pros: Clean and modern car, quick pickup process

Cons: Mouthy lady when dropping off that was rude

Pros: Friendly and helpful

Cons: Nothing

Pros: Didn’t like it

Cons: Everything

Pros: Staff were very friendly and gave an efficient service

Cons: The security deposit is actually withdrawn from your account not withheld as in the past And the refund was less £7 than the original amount debited

Pros: Excellent service

Cons: Excellent service and a good car to drive

Pros: Staff friendly and accommodating.

Pros: Quick efficient easy to understand

Cons: Nothing

Pros: Excellent service

Cons: They s Charge for the toll gadget ut don't tell you that you'll still pay toll charges???

Pros: Nothing - there were do many dents in the car when we picked it up, the tyres were rorn

Pros: All great as long as you accept that it’s a shuttle bus to a nearby depot not in-airport service. For me, cheaper but a little more time was perfect.

Cons: All good. Slight confusion that the return point we had been told was closed but we quickly found the pickup point where we were well looked after.

Pros: Friendly staff, hire process picking up the car was fairly quick. Decent car, clean. Cheap price.

Cons: Off airport collection and drop off makes it a bit slower but worth it overall.

Pros: the car was a nice car

Cons: the windscreen washers did not work reservoir empty also tried to say I had damage on the car, but when I pointed out it was dirt they changed their mind so I feel they where trying to con me.

Pros: No hassle. Very helpful pleasant staff

Pros: Nice clean car. Affordable.

Cons: No agent met us at the airport to take us to rental company. We waited 30 minutes.We had to ask for directions and cross a busy road to get the rental company. No one apologised, I ask for an apology and was told 'we can't just wait until you show up'.

Pros: Efficiency

Cons: when exiting Arrivals your eye is drawn to Car Rentals which is the opposite side to P4 where Air Auto located.......Better altrenative car rental signposting would help

Cons: To pay a 40 euro extra because we brought the car before 08 am back is a shame. We were very disappointed and personnel refused to bring us to the airport. We walked to the airport and when the driver came back with the bus he almost hit me while i crossed the road on a pedestrian crossing.

Pros: Overal good value for money and friendly service at local rental agency (air auto).

Cons: Main downside was transit to and from airport and car rental location. There was supposed to be a shuttle every 10 minutes but in reality it took nearly half an hour for one to come. Altogether the transit (walk to pick-up location, waiting for van, ride to rental location) takes min. 40 mins so treavellers should budget time for this. Another thing was additional (mandatory) charge for a device that records toll road charges. For 9 days we were charged €19 euros

Pros: Friendly staff

Cons: Check in process too long Courtesy bus failed to turn up even though they knew exactly what time we landed.

Pros: Clean car, good price, convenient location, easy drop off during business hours

Cons: long check in process but not too long- don't know how to improve that if they are busy

Pros: Be aware that you must pay €40 if you drop the car off outside of hors 20.00 - 08.00.

Cons: The time taken to get the car.

Pros: Almost brand new car. It was really comfortable.

Pros: Lovely person who allowed me to have the car I wanted at pickup -

Cons: When returning the car, the representative wanted to complain about “fur” on the back seat. I have no idea what he was looking at. So, I found him churlish.

Pros: Quick

Cons: Felt taken advantage of

Pros: good location.

Cons: time waiting for pick up, need a bigger shuttle bus(only 8 seats!)

Pros: Value for money. Off airport site very near to airport and easy to access. Efficient staff

Cons: Car was more damaged (from previous rentals) than I would normally expect although low mileage.

Pros: Car was almost new and clean

Cons: Too long to get things ready when all the information was already given, tooo many little things to work out before leaving.

Pros: Very efficient & courteous

Cons: Everything fine 👍

Pros: Very clear information given at pick-up.

Pros: Efficient

Cons: Trying to find the pick up point

Cons: Unclear extra charges at desk

Pros: New car but exterior not particularly clean

Pros: Everything was as it should be.

Cons: I offered to extend my booking but it seems they weren't interested as I was quoted a silly price.Which was a disappointment as I've used them several times before. But it seems my loyalty was worth nothing.

Pros: Not such a hard sell on the insurance

Cons: They should acknowledge you when you come in. I wasn't sure if they were waiting on me or not. I had to ask.

Pros: Good service helping me figure out the mess with Discover cars even though I got double charged, and the insurance rigmarole, what does unsettling

Pros: Very helpful

Cons: Insisting on a €3000 deposit on a credit card, although I had taken full insurance. Fully understand it’s their policy.

Pros: The car was fine, and the service alright.

Cons: Only providing 5/8th of a tank of gas, and leaving the floor dirty. Not offering to drive me back to the airport.

Cons: Not on site at airport.

Pros: Discover cars was the cheapest option by far, the team were helpful and I didn't have to wait to pick up the car. Dropping it back again they were quick and efficient.

Pros: Rapid service very helpful

Cons: Nil not to like

Pros: Good service.

Cons: n/a

Pros: Car was nice to drive

Cons: The way you believe you will pay a price but when you get there that isn’t the case at all. Had to wait for ages for shuttle bus and then almost an hour till we got our car

Pros: Fast, efficient hire process

Cons: Finding the meeting point and the waiting time for the pickup

Cons: The time spent dropping the car and the and the lack of politeness and friendliness of the shuttle driver on the dropping day. He shouted at customers and made obscene gestures. He must have been in a bad mood.

Pros: Staff v nice

Cons: Having to wait gift the bus

Pros: They were much better than reviews on google.. I had dent they were easy and pleasant

Cons: Nothing really

Pros: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Cons: No break down of extra costs prior to booking. Extra costs after booking and cleaning costs not explained when picking up car. Lack of shuttle buses and information of how to get to pick up points.

Pros: Very efficient but could do with having shuttle buses to & from airport more frequently. Having left home at 2.30am standing in a carpark for around 30 minutes in sunlight is extremely tiring.

Cons: The above comment only

Pros: Great value for money. The car was great.

Cons: Being asked if I wanted them to clean the baby seat I requested. To me it's obvious that every customer would like a clean baby seat. So instead of asking, I think they could be a bit more proactive and professional about it. Other than that, the service was fairly good.

Pros: Clean car

Cons: Excessive charges and poor customer support/service

Pros: Nothing.

Cons: Everything.

Pros: Friendly and helpful Service and timely pick up and drop off

Pros: Staff were friendly and we got a good car for the money paid

Cons: The actual pick-up and drop-off felt unnecessarily long. It would have been good if driver details etc., could have been given in advance to save time on the day.

Pros: Nice clean car and no hard sell for additional insurance.

Cons: Didn’t like finding petrol station across the dual carriageway.

Pros: I was greatly concerned that I would be pressured into paying unnecessary fees, after reading the online reviews, but I found them to be a reasonable cost and were friendly and easy to deal with.

Cons: Nothing.

Cons: Deposit not refunded

Pros: good service

Pros: Good clean new car

Cons: Too slow to rent - huge queue and only two agents

Pros: Pick-up and drop off

Cons: Was very clear the instructions from start to end

Pros: Close to the airport and excellent shuttle service to airport

Pros: They were OK and were at the office for leaving the car at 5 am

Cons: Did not explain the motorway toll system well. Finding Air Auto on return was not at all easy

Pros: Easy collection and drop off

Pros: Very easy and efficient service

Pros: Easy to book

Cons: I returned the hire car on 19 August 2022 and as of today’s date 5th September 2022 my €1,800 security deposit has nothing been returned. This is unacceptable

Cons: Hidden charges. 40 euro extra to drop off early even by a minute. No option to drop key which I normally use as a frequent renter. Also 2 euro per day for transponder.

Pros: They were polite friendly and efficient.

Pros: Friendly staff and good location

Cons: Big vans carrying 9 people are expensive to hire

Pros: Very little

Cons: We waited for over 1 hour at the collection point even though we specified what time we would be there in advance. There was no answer when i tried to call them. By the time we were brought to the airauto depot it had gone past 21.00 and they charged us €25 additional fee for late hours service. They said openly to us that they "do not believe that you waited that long". They also tried to charge us for the pre-payment that i had already paid with my credit card when i made the booking.

Pros: Friendly, supportive, accommodating

Cons: Older car, documentation of previous dents and scratches at night time was done inaccurately

Pros: Easy to use, fast, friendly, efficient.

Cons: Need to get shuttle bus whereas most other car hire companies are short walk from terminal at Faro.

Pros: pleasant manner, good clean vehicles,

Cons: Nothing

Pros: Service was very prompt and professional

Pros: Efficient and courteous

Cons: Lack of knowledge re suitability of same category cars(i.e. engine size catering for 5 people + aircon)

Pros: Airauto are just the best the service you receive is really friendly nothing is to much trouble they really believe in the customer satisfaction. I have used them 4 times now with no trouble at all and the cars are really good money for value.

Cons: I have nothing to say that I did not like about their service at all. The only thing I think that they should look at is the amount you have to pay if you take out their full insurance package. As I do you can take out insurance in the UK to cover all damage should it happen for about £25, for 10 days. I would sooner pay Airauto this money but their insurance works out about £15 per day. I guess there must be a reason that they cannot offer it at this low price?

Pros: Minimum fuss

Cons: Did not like early dropoff charge as I did not know about it. Shuttle driver tried to tell me I would have to wait for next bus as it was full but I was 1st in the queue but failed to 'register' with him. It is his job to see who is first and take their details as I did not know the procedure. As it happened there was room and I refused to get off the bus but if I had to wait would have cancelled the booking

Pros: very good service from the time we were picked up to the time we were dropped off.

Cons: We would have given it a 10 if we had been given our chosen car rather than the similar.