Autostrad Rent A Car at Dubai Int. Airport

Pros: The service is not best. Oversell at first counter in the airport and dreadful wait for collection of car

Cons: The collection was dreadful. Had to wait nearly 2-3 hours. Kept getting fobbed off. Car is coming. Car is coming.

Pros: value for money

Cons: it took more than an hour to get the car

Pros: They offered good service and good cars. Communication with them was easy.

Cons: The Dubai parking system is very technological. They didn’t inform me that I needed to set up my phone number or email to get any parking notices. As a result, I got undeserved tickets.

Pros: Good price

Cons: As above very slow in collection and picking up car from garage

Cons: Waited for ovor 1 hr for pickup and agent didn't respond when asking and kept saying car is on its way

Pros: Car had not been cleaned when I picked it up Garbage and sand everywhere really bad

Pros: The drop off was very fast, that's all

Cons: all serice was a crap.

Pros: Price for the car rental was affordable.

Cons: Pick-up of the car took ages. They did not have an infant seat which I had booked and said that I can go and buy one from a mall (this was after midnight). I had no other option than take and pay for the seat for larger kids that they were offering and buy my own infant seat the next day.

Pros: Efficient collection and return. Everything was fair and accurate

Pros: allmost everything

Cons: it took a lot of time the inside terminal office procedure

Pros: They staff were very polite and nice, help me with the rules I did not know about Dubai Law.

Cons: I took the complete cover Insurance, the Autostrad told me that if something will happen They will charge me first and than I will have to charge DiscoverCars, luckly I did not need it but it strange full cover should not have to charge the cliient at all.

Pros: I always books cars with discover cars but not in UAE this time was the worst time from customer service bunch of flyers plus they have charged my card without invoice to see why they have charged over £130 I tried many times to contact sending them emails but no luck I didn’t expect to have this type of service in UAE

Pros: Did their job O.K.

Cons: I did not receive any document showing that the car was returned on time, spotless and without any damage. Promised to receive an Email to confirm the above which did not arrive as yet. Also my deposite was not released yet.

Cons: Pick up staff needs more training and supervision to help the customer He told me to wait outside the office and wait the car to come Actually the car was ready in the parking

Pros: The fact the pick up and drop off point was at the terminal

Cons: The misunderstanding about the Full cover as I paid for additional cover. The vehicle was not ready we waited over an hour for the car to arrive.

Pros: Easy to access

Cons: They did not do their checking properly which ended up in the customer being blamed. This is not eight.

Pros: Low rate. Office in terminal.

Cons: Car requested was not prepared and provided a smaller alternative. Autostrad does not answer any of the phone numbers they provide or are noted on the documents. once they answered one number but not again. (of course they are busy because probably hiring only one person). Extension rate was higher, whereas other companies would extend using the same online rate. Will keep autostrad as a lower choice and rent from companies that treated us better.

Pros: A2 car parking location bit challenging to exit if you have never been before. Only one person and bit of queue . Personally think taking full insurance with discover cars waste of time as agent took 2500 aed as deposit as I did not take their own insurance

Cons: Length of time deposit is going to be held - three weeks after returning the car

Pros: I BOOKED MG CAR OR SAME BUT GIVES SMALE CAR

Cons: they charged me 150 AED for each extra day of extension without previously telling me in advance. Not happy with that at all

Pros: New car Great price

Cons: The insurance And the insurance refund take time

Pros: Car rental price & car condition & pick-up staff was helpful

Cons: 1- Layer after dropping off the car, I found 2 charges with the exact amount (around AED 200 each) on my credit card without giving any invoice or details explaining what those charges for, though I certainly returned the car with same fuel level, same perfect condition as received and it’s absolutely impossible for the those charges to be for SALIK, since I only passed thru SALIK for max 6 or 7 times 2- Deposit has not been refunded till the writing of this review

Pros: Their treatment is bad and I do not recommend renting from them.. I will never repeat the experience again

Cons: 1. I bought comprehensive insurance from the website (discover cars) but the employee says it does not cover everything because it is not through us!! 2. They take more customers than they can handle procedures quickly. 3. I have a MasterCard credit card and it is open for use, I use it in all countries of the world but the employee is rude and says it is not acceptable!! 4. I waited 1 hours to receive the car. 5. The insurance refund period is a whole month, not two weeks like other companies.

Pros: Car was in good condition

Cons: 1. Pressure to buy more insurance. They insisted the Discovery Cars insurance would not suffice as I would have to pay for damages up front and then claim for refund from Discovery Cars. 2. Charges keep coming even 2 weeks after returning the car. Explanations are lacking, and the agent I was talking to on Whatsapp was downright rude, treating me like an idiot. 3. When I returned the car the agent who took it from me insisted I had damaged the wheel, which I did not.

Pros: v

Cons: Customer service - especially Marie the man

Cons: When I arrived at the airport, no one received me and no one called me about the car, even though I was an hour late to receive the car. When I went to the office, I did not find anyone and I waited a whole hour. But what bothered me the most when I delivered the car, no one called me and no one told me about the delivery location, but according to the contract I had to deliver the car at the airport. When I arrived at the departure airport, they told me to deliver it at the arrivals airport,

Pros: There was a pumper scratch beneath the car which was declared in on collection and claimed it on returning the car, next time car should be lifted on a crane to check!!!!?

Cons: There was a pumper scratch beneath the car which was declared during collection and claimed it on returning the car, next time car should be lifted on a crane to check!

Cons: Car was having electrical issues... (probably battery needs replacement). Car additional insurance for full.coverage at the time of pickup. This option should.habe been given at the time of booking. No immediate refund of safe deposit.

Pros: Quick and polite

Cons: Tank not full

Pros: Nothing

Cons: Their lack of honnesty especially Mohamed Ossama

Pros: Decent cars

Cons: Extra charges made on card

Pros: What I liked was the flexibility in dealing and ease of picking up the car. The car was good for the money paid and was new. The delivery agents were good.

Cons: What I did not like about Autostrad Company is the lack of response to customer service and the response to the WhatsApp number is very bad and slow. There was negligence in dealing with the customer in order to pick up the car. When I asked them to deliver the car to the Sharjah Airport, no one answered me. I will now send pictures of the WhatsApp conversations. When I went to deliver the car to an office they specified for me in Sharjah, I went to the office and the office was closed, although

Pros: No messing around

Cons: Does what it says on the tin

Pros: Convenient pricing.

Cons: I've rented with them multiple times, but they do not have a digital system that can speedup the prices of rental.

Pros: The rear seat of the Mitsubishi was jammed and the mop at the back was wrapped with sellotape

Pros: Tinted car with strange film I asked the guy to change it but no luck , toomuch scratches and not clean

Cons: They told me either this car or another expensive car

Pros: הכל היה מצויין הדלפק בשדה נח ויעיל

Pros: The team at the desk were very friendly and helpful.

Cons: The really long wait to get the vehicle which seemed to be a miscommunication by the guys with the car. The office staff did their best to keep checking in with me but it was a long wait, almost an hour!

Pros: Prompt service

Cons: Adding second driver

Pros: Nothing.

Cons: The service was bad. There were too many lies. Did not provide sufficient information. Did not provide paperwork. So many issues.

Pros: Help of road.

Cons: paper given did not have return instructions for returning location.

Pros: Overall a good experience on collection. Was very quick on drop off too, no complaints

Cons: N/A

Pros: Fast service and clean car

Cons: None

Pros: Accused of causing damage to the under carriage of the car which obviously wasn’t inspected prior, wouldn’t recommend to anyone. Avoid if you want to keep your deposit.

Pros: Worst car ever! 1.spend 45mins just to do the paper for the car 2. Spend 5pmins to pick up car 3. Car was dirty and just wiped with towel 4. Car exhaust was damage and when I told them there was a sound coming and annoying they say it's fine just drive it. 5. Wheel of the car was not straight. 6. Car is maybe 2023 but in worst condition ever 7. The car was damaged when I took it and they ask me to pay when I return it but thanks God I took a video of the full car.

Cons: EVERYTHING

Pros: easy to pick up

Cons: autostrad charged me for 4 hours delay 210 Dirham its almost the price of two days rental its look like cheating.

Pros: Help out to hand over

Cons: Refund dely

Pros: Nothing they was like unprofessional made me and my family I had old parents travelling one which was blind aged 75 and mother was 65 and a disabled child

Cons: Didn’t tell us about a fine when I dropped off the car now got back a day after get a email that I received a fine and now they have charged my card

Pros: Professinal

Cons: Excellant

Cons: They tried to give me a car other than the one I agreed on. I wanted a full name, full automatic vehicle and unlimited, but they did not provide these at first, but they were provided after some discussion. They were not flexible about the time, and were told that if it was not delivered on time, an extra 1 day fee would be charged. I couldn't get the car on time. There was a problem with the vehicle brakes

Pros: Excellent service on the helpline to obtain papers for travelling abroad (Oman) on shirt notice.

Cons: Drop off was not well organised and overcrowded, long wait

Pros: Almost nothing, except for the fact that they had a location at Terminal 3 and they agreed to give me the car from there instead of having to go to their Terminal 1 office to get it.

Cons: - Took them over an hour to get me the car - Car was absolutely horrible and extremely weak - They charged me an extra day at standard rates because I was 2 hours late to deliver it back - They did not want to give me a clearance on the car condition report at the time I handed the car back, and insisted that they would send me the report by email. I asked for at least a copy of the signed condition report that had been completed at the time I handed it back and they refused

Pros: Nothing

Cons: Poor service generally, spent an hour and a half picking up the car at the airport

Pros: The overall pick and drop was quite easy , quite long to pick up but expected in a foreign country

Cons: I didn’t like the that when I returned I was accused of damaging the car , and had to show a video to show it was there when the car was picked up , I’m not sure if this is them trying to scam me or the person going round the car at pick up missing damage I spotted and informed him off

Pros: Pick up the car in one location, drop off at any location. They offer the lowest price in the market

Cons: System is often down, after drop off, they will use the credit card on file to charge unjustified fees. Representative at drop off location at Sharjah was unprofessional and the inspector of the car wanted to charge me for an existing damage but I showed the original inspection which he looked at upside down! When I dropped of the car, they didn't inform me of any traffic fines. Two days after, they send me emails about traffic fines, I asked for proof of traffic fines, but none was provided.

Pros: One of the headlight bulb was broken. The car navigation system didn’t work plus it did not have any back view camera. It was a bad experience

Cons: Customer service wasn’t helpful at all. They had a sassy tone when responding back to my queries

Pros: Not the best provider. Overcharging for one day extra. Upon request they added the day but charged three times of the fee compared to reservation fee per day. And didn’t want to even explain why etc.

Cons: Gas tank empty but originally was marked full so I had to go back to the counter. Also the attitude of all staff was just brushing off my questions and concerns. A bit of smart ass you may say.

Pros: They refused to rent to me even though I had paid a deposit for the rental

Cons: See above.

Pros: Car in good condition

Cons: Their customer care is the worst. They don't even reply to messages or calls. You have to chase to get an answer. There has been an unprecedented weather event (heavy rainfall in the UAE). I was in the emirate of Sharjah and I could NOT move the car because the road was flooded all around me. I returned the car with 4 hours delay due to this and they did not even try to understand my situation. They charged me for 1 day extension although I had warned them of my delay. They lost me as a client.

Pros: Check out is so bad, the man was impolite. He give me not the Paper.

Pros: Good rate

Cons: It took way too long over 90 minutes to pick up the car. Tried to extend with a phone call and was told the price was 4 times more expensive. Not satisfied with this company at all!

Pros: I did not like anything about the serviece.

Cons: I did not like the serviece from Autostrad, the servieve provider are very grimace and did not act nicely. They gave me a car with too many accidents and not the same car that I have ordered. When I gave back the car they telling me that the car is hitten from down, when ee rcieved the car we did not check the car from down.

Pros: Well maintained new car

Pros: Just really efficient

Pros: nothing . Only the car is good

Cons: Staff needs training on how to Deal with Angry customers how to offer the best servcie

Pros: Nothing

Cons: Even though I had paid for full coverage to DiscoverCars, Autostrad employees wanted to charge me additional insurance. For this reason I have been told that any damage should be turned off by my credit card and subsequently claimed from DiscoverCars, which is not normal. They were unkind and when I refused to pay additional insurance cost they just made me wait for no reason. Unnecessary stress

Cons: The refund is still awaited; unprofessional service. Please revert over the emails and messages.

Cons: I paid %50 more For another full coverage

Cons: Hidden charges with small fonts, in loads of term and condition , which was not mentioned to me by the operator at the desk

Cons: He gave away my car Did not bother to call or inform Did not provided a solution Very unpreofessional

Pros: Wery quick and correct partner!! Good P/V rate.

Cons: -----

Pros: The staff was helpful and kind.

Cons: N/A

Pros: The car was on excellent conditions and it was exactly the same model I have selected

Cons: They scammed me about the GPS service. I paid for it and did not get it. They said the amount was going to be reversed and that has not happened yet

Pros: the car has more mechanical issues and the inspector did not go under the car to check the problem as well did not sign or mark any dirt's in the interior of the vehicle . during the returning time the other inspector will blame the customer and about any problem they can find and the customer will be charged for the services.

Cons: The staff on the returning desk was not professional and not respectful at all he is not listening to the customer requirement and does not care about the customer satisfaction. very rude person

Cons: First Autostrad takes a long time during the process of picking up and dropping off the car. Additionally, the staff were not polite and helpful.

Pros: I did not get the car

Cons: They did not give me the car

Pros: very fast and very competent staff

Pros: They are really honest. We forgot our cell phone in the car and they did their best to give it back to us. Honesty matters! Thanks a lot.

Cons: Extended stay by 4 days. Did not tell me it would be 5x the price of first 4 days. I could of returned and rerented for a fraction of cost. Sat and laughed at me in office when I said they could have explained cost when I extended.

Cons: They gave me a inferior car than what I had booked and made me wait more than an hour when my flight was already delayed by 5hrs and I was travelling with a 9month old baby. This whole car rental experience ruined my day and my mood even more

Pros: Didnt get my car

Cons: Didnt have my reserved car

Pros: Glad with service

Pros: Very friendly agents. Detailed information provided. Car was in good condition.

Cons: instruction upon return was a bit confusing

Pros: Staff friendly and efficient

Pros: Very good company , new car

Pros: They are cheap

Cons: The picking up time is so long and the car has a lot of scratches in the body

Pros: I couldn’t rent the car cos of the incompetence of you and autostrand

Cons: I couldn’t rent the car cos of the incompetence of you and autostrand

Pros: Helpful staff

Cons: Spent 3 hrs waiting for my car to then get to the car and it wasn't even clean. I paid for a car seat which they couldn't supply. Then found out they had a boster but the rep in the terminal wanted to charge me separately has the seat was his apparently. The managers did call up a couple of times and apologies but still doesn't cover the time spent with a child at 12 midnight.

Pros: Nice car. Routine

Cons: Tried to sell insurance on top of I am having Pick-up and drop of off offices may not be well communicated, the associate is very confused and tried to charge more. Hopefully, they do not. Did not provide the final charges at the time of check out

Pros: Nothing

Cons: Nothing

Cons: They are charging me without any explanation.

Pros: car was very poor and old the car was chivering when was stopping. I wait about 30 min till car received after I've done check in of more then 15 min

Pros: I enjoyed the service, the price and the vehicle.

Cons: I didn't like that the amount of fuel was not full and I was afraid that this would be a reason for an argument when returning the car and charging. You ask for a quick response, but I still don't know what additional charges I will receive.

Pros: nothing

Cons: The process of handling procedure and car rental costed us 1 hour. The car is not parking at the airport. We need to wait for around 30 mins to take the car.

Pros: The price was ok compared to the rented car.

Cons: Despite they had already all my details from the online booking it took ages to re-do all the documentation check like credit card, driving license and so on; they gave us then indications to reach the car parking (initially not very clear). Personnel there was unpleasant and the instructions in English were not clear. When I gave the car back, despite was everything spot on, the person in charge was behaving like he was upset and barely spoke. Very rude indeed. Nobody gave me even a receipt.

Cons: We ordered a draft Corolla and they didn't give us one. They said there was also a safety seat missing. They said there wasn't. The representative started looking for faults and we showed him there was a video before then he said everything is ok . They accidentally entered the parking lot near the agency and then they asked for 30 dirhams even though we know if you enter for a short time you don't pay, then he said 20 dirhams is enough. !! Then we knew he was a thief

Pros: I got the car I ordered

Cons: When I returned the car I didn't have the blue copy where car body condition is marked nor I was told to bring it. They should have the original paper and give me a clear check out bill. Now I have to see if they charge my deposit. It shouldn't work like that. Time of clearance or payment if needed, should be done on check out

Pros: desk was close to the terminal exit

Cons: took a lot of time to finish paper work

Pros: Car had marks all over it and smelt of very heavy cigarette smoke

Cons: We did the paper work inside and was told that the car would be waiting outside the office in the parking lot, however we had to wait quite some time before they brought the car onto the Airport. Once shown the car, I was able to point to a number of marks on the car on all sides and noted that the car was unwashed and their was a very heavy smell of smoking - however the agent said it was the air freshner and said there was nothing else to swap it with.

Pros: Easy pick up and drop off

Pros: big car

Cons: Arrived terminal 2, but car was at terminal 1 + slow picking up

Pros: I took the car in a short time

Cons: Experience with clients

Pros: I had the car with the boot not working it would not close. I drove on the motorway with the book half open it had taken me 3 hours of my time to try and close this and then I had to come back and change the car this wasted further of my time not really happy

Cons: I had the car with the boot not working it would not close. I drove on the motorway with the book half open it had taken me 3 hours of my time to try and close this and then I had to come back and change the car this wasted further of my time not really happy

Pros: Quick but it was 1:00 am

Cons: Car smelled heavily of cigarette smoke. Every time we used the car for the week we smelled like cigarette smoke. Everywhere we went we smelled like cigarettes.

Pros: Friendly staff, car was as advertised.

Cons: Customer should be informed that the pick up location is in Terminal 1 which is not easy to get to if you're arriving into Terminal 3.

Pros: No support to other terminals . Car was in very good condition . Terminal 1 arrival pick located not far but if you have family and bags no support from car rental

Cons: No pick up and drop off facility on other terminals

Pros: Satisfied with Autostrad

Cons: Rental counter is not easy to find

Pros: Bed service. I recived 2 hours late the car!!! Very bad services !!!! The car was very very dirty. Don't clean before. I wait there at 23 pm to clean my car. Don't recommend this company !!!

Pros: Bad services !!!

Pros: Nothing

Cons: Everything

Pros: Not good

Cons: What I wrote above

Pros: very poor and very unhelpful

Cons: useless company should be removed from your bookings

Pros: Nothing

Cons: See above comments.

Pros: Pick up was quick and simple, easy to find and people very helpful.

Cons: I went early in the morning. The car was old and full of scratches all over when I picked it up and the pick up agent spent a while marking them all in the paper. Still, the car was clean and worked perfectly. The drop off agent was assigning me a scratch that was already there when I picked up the car. Finally I was in a rush and had no time to discuss, and he said he would look at his archives and see what happens. I hope you won't make me pay for something I did not do.

Pros: Nothing

Cons: Every thing

Pros: Nothing

Cons: Agents did not communicate with each other so we had to go through the process multiple times, car was filthy and breaking down, no agents at drop off and we were hung up on when we tried calling

Cons: Terrible company!!!

Pros: Nothing

Cons: Your staff are not helpful & give you the impression that they really cannot be bothered.

Pros: Too long waiting time after a long flight very frustrating, the agent is not efficient

Cons: To slow and frustrating, there was me and another customer and they not manage the registration and agency is always on the phone. We wait 1 hour just for registration , there are 2 guys who managed inefficiency. Will never order from those company that worked with autostard.

Pros: bad

Cons: see above

Cons: you take my money and give me nothing

Pros: idont gut the car

Pros: absolutely nothing

Cons: took 2.5 hours to deliver the car. they took me to their depo, and searched for half hour to find the car, once they did, the car was dirty, they wanted me to take it, i refused since it was hard to figure out what is dirt and what is scratch. then they gave me another car that was accidented and the entire front of the car felt loose on the road. they do not deserve to be at the airport with their service and low end cars

Pros: Efficient staff

Cons: Everything else especially location

Pros: Very poor service they over charged me the car was in very poor condition they literally ripped me off they charged me extra saying they received fines haven’t provided any proof and they took money out of my account

Cons: Very poor service they over charged me the car was in very poor condition they literally ripped me off they charged me extra saying they received fines haven’t provided any proof and they took money out of my account

Cons: Hard to find, no car available, we had to go to a coumpound after a long flight to pick up a car on a prking lot in moddel a of the night. The car was a second hand car, not clean at all, with empty tank. A old model, with not even a USB plug...I will make sure to never rent a agin with that company!

Cons: I was provided with an old and poor condition car. It had dents and scrapes around the whole car with burns on seats inside car. It was also provided empty of petrol at after midnight, even though i had it booked to pick up at 10pm. It was not at airport and me and my wife were driven to a car park and given the car in pitch black with no petrol. When i complained i was told there were petrol station on every corner. i almost ran out of petrol on the next morning and wasted a day of my holiday.

Pros: NA

Cons: It was difficult to find as the name on the desk was different.

Pros: Continued from what I didn’t like as ran out of space - report sheet and as I was attending an event I had no choice but to sign the form to allow me to rent the car and not be late. I’d already waited 20 minutes on arrival for the car to be collected from where it was parked. The return check of the car was a thorough 20 minutes and included myself cleaning marks on the car to demonstrate items that were to be put down as damage were in fact dirt/dust/sand.

Cons: I received the car with the low tyre pressure warning sign lit up on the dashboard as well as less than half a tank of fuel. This is not what you expect from a hire company when you arrive in a new city. As well as being a safety issue, being unfamiliar with the city meant it was at least 1 hour before I found a petrol station to put air in the tyres and refuel. The check of the car on arrival lasted all of 5 minutes with the operative refusing to put down the marks I identified on the damage

Pros: easy instructions

Pros: Not a lot!

Cons: Insurance not provided even though I paid for it. General quality of the car wasn't great.

Pros: Nothing, absolutely nothing

Cons: Everything from beginning to end

Pros: Absolutely nothing

Cons: Everything

Pros: Nothing.

Cons: lack of flexibility of agent, who also tried to change the price of the rental, depsite the contract already being in place.

Pros: Some of staff at vehicle pick up/drop off are friendly and try to provide good customer service.

Cons: Fast was pushing to give me their smallest car even though I paid for a sedan. They take a long time at check in and push to sell you insurance, etc. I got and email and was charged for a "scratch" several days after returning the car even though I did a walk around upon returning the vehicle and saw no scratches. This was my second bad experience with FAST and so I would not recommend booking with them.

Cons: They always push you to accept a smaller car that's in a cheaper class than what you booked and paid for.